To automate email notifications for Koin, we use Shopify Flow. There are two methods to set up email notifications:

1. Shopify Flow x Shopify Email

1.1. Set Up Email Campaign on Shopify Email

Step 1: Install Shopify Email

• Ensure that Shopify Email is installed in your Shopify store.

Step 2: Set Up Email Sender and Email Template on Shopify Email

• Configure your email sender details.
• Create an email template that matches your notification needs.
• You can follow this detailed guide: Shopify Email Campaign Setup.

1.2. Set Up Email Notification Flow on Shopify Flow

Step 1: Open Shopify Flow

• Navigate to Shopify Admin > Apps > Shopify Flow.

Step 2: Create a New Workflow

• Click Create workflow to begin setting up your email notification process.

Step 3: Select a Trigger from Koin

Koin provides three different triggers to start the workflow:

• Trigger 1: Store Credit Issuance Failed
  • The workflow starts when store credit fails to be issued due to an error or other reasons.
• Trigger 2: Store Credit Issued
  • The workflow starts when store credit is successfully issued to a customer.
• Trigger 3: Store Credit Pending
  • The workflow starts when store credit has not been issued yet and is waiting for further action.